Privacy Policy

Last updated: October 20, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Application refers to Rehla, the software program provided by the Company.
Company (referred to as "We", "Us", or "Our") refers to Rehla.
Country refers to: Egypt
Device means any device that can access the Service such as a computer, a cell phone or a tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You means the individual accessing or using the Service, or the company on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect the following information:

For individual users: Name, date of birth, phone number, email address, profile picture (if provided), and usage data.
For business accounts: Company name, company address, business category, location, logo, images related to services provided.
Proof of payment images or documents uploaded for bookings.

Usage Data

Usage Data is collected automatically and may include: IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

Information Collected While Using the Application

With Your prior permission, We may access:

Location information
Camera and photo library to upload images or documents

These are used to provide features of the Service and improve user experience. You can enable or disable access through Your device settings.

Use of Your Personal Data

To provide and maintain our Service.
To manage Your Account.
For the performance of a contract (booking confirmation, service agreements).
To contact You via email, phone, SMS, or app notifications.
To provide news, special offers, and information about similar services (if opted-in).
To manage Your requests.
For business transfers (mergers, acquisitions, or sale of assets).
For analytics and improvement of our Service and marketing effectiveness.

Payment Information

All payments for bookings are made outside the Application through secure channels. Users may be asked to upload proof of payment. The Application does not process payments internally and does not use Apple In-App Purchase.

Sharing Your Personal Data

With Service Providers: for analytics, hosting, or contacting You.
For business transfers: in case of merger, acquisition, or sale of assets.
With Affiliates: parent companies, subsidiaries, or joint ventures.
With business partners: to offer certain products, services, or promotions.
With other users: if You share information in public areas.
With Your consent for any other purpose.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined, to comply with legal obligations, resolve disputes, or enforce agreements. Usage Data is generally retained for a shorter period unless needed for security or service improvement.

Transfer of Your Personal Data

Your data may be processed outside Your country where data protection laws may differ. We take steps to ensure secure handling of your data.

Deleting Your Personal Data

You can update or delete your data via your Account settings or by contacting us at apprahla@gmail.com.

Security of Your Personal Data

We use commercially reasonable means to protect Your Personal Data but cannot guarantee absolute security.

Children's Privacy

Our Service does not target anyone under 13. We do not knowingly collect data from children under 13.

Links to Other Websites

We are not responsible for third-party websites linked from the Application.

Changes to this Privacy Policy

We may update this Privacy Policy and will notify You via email or notice in the Application.

Contact Us

Email: apprahla@gmail.com

Phone: +20 103 162 8150